Certification of services for shipping companies
Generic Reference Guides have been developed that can be adapted —to form Specific Reference Guides— by the different Port Authorities.
Quality in port services
The assessment of conformity is used as an element for putting increases in port rates, linked to an increase in the quality of the service provided, into objective terms. Generic Reference Guides have been developed that can be adapted —to form Specific Reference Guides— by the different Port Authorities.