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Skip Navigation · Home · Passenger rights


Passenger rights

A substantial number of passengers embark and disembark through Spanish Ports, either on regular services with Canary Islands, Balearic Islands, Ceuta and Melilla or as passengers on cruises, maintaining Spain a relevant position in the cruise market. More than 28.6 million passengers embarked or disembarked through our port facilities in 2014, including more than 7.6 passengers in cruise calls in Spain.

More than one in six Europeans find difficulties when travelling due to age or being disabled persons or persons with reduced mobility. In order to make travel a memorable experience, European Union has  established passenger rights legislation with the objective to allow those passengers to have the same possibilities to travel as other citizens. 

Regulation (EU) 1177/2010 establishes rules concerning rights for passengers travelling by sea or inland waterway, including right to non-discriminatory access conditions and assistance to disabled persons or persons with reduced mobility, compensation for loss of or damage to mobility equipment, and right to information, compensation or assistance in the event of cancellation or delays.