Cargo
The evaluation of conformity is used as an objective element for bonuses in port fees, linked to an increase in the quality of service provision. The activity of cargo port terminals and maritime stations is defined by the operations specific to the traffic they serve, so when establishing the characteristics of service quality, it is necessary to take these operational differences into account.
Certification scheme ANFAC-Puertos del Estado (vehicles under cargo regime)
According to RDL 2/2011, the Governing Council of Puertos del Estado approved, in October 2012, Generic Service References that can be adapted into Specific References by the Port Authorities. This framework establishes a quality management system for port operations, incorporating the specific requirements of the automotive sector represented by ANFAC. The reference framework is specified in a quality system for the traffic of vehicles under the cargo regime and an associated certification scheme. The Generic Service Reference can be adapted into Specific References by the Port Authorities.
